Please allow for one or two billing cycles for a refund to appear on your statement. This receipt is your proof of returning the merchandise.Ĭredit card refunds will be issued on the card that was used for the original purchase. Hold onto your shipping receipt and packing slip until you have received your refund or exchange. If you received the wrong item or a damaged item, please call customer service at 1-80 (8:30 am to 5:30 pm EST, Monday - Friday) or email insure your shipment as lost shipments are the sender's responsibility. Return shipping is the responsibility of the customer. All shipping and handling fees are non-refundable. If a return is not in the original, sellable condition, then a merchandise credit will be issued.
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Returns of merchandise are accepted in original, sellable condition within 30 days of purchase for a full refund. If the original purchase included a bonus gift, the bonus item must be returned in order to receive full credit for the original purchase price. Without your original receipt, invoice, or gift receipt, you will be offered a merchandise credit for the lowest or discounted selling price of the item.
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original GiGi New York receipt, invoice, or gift receipt. We appreciate your understanding and patience. If you need your order any sooner than our listed processing times, please contact us 1-80 or email us at Our hours of operation are Monday through Friday, 8:30 AM to 5:30. We cannot be held accountable for packages where tracking information states “DELIVERED” to the shipping address. If tracking information confirms that the item has been delivered to the shipping address on the order, but you have not received your products, please contact the carrier directly and open an investigation.
It is up to the carrier to deliver your package on time. Graphic Image / GiGi New York cannot be held responsible for delayed deliveries by the carrier.
Choosing an expedited shipping method does NOT effect the processing time for the order. Processing time for non-personalized orders are approximately 3 to 5 business days. Our processing time for personalized orders is approximately 5 to 7 business days. GiGi New York takes pride in processing and shipping your order as quickly as possible.
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